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Elements and Performance Criteria

1. Define/review the scope of metrics for social sustainability
   • Identify the organisation’s values, strategies and goals in social sustainability to define the purpose of monitoring social sustainability issues.
   • Consult with stakeholders to identify the social sustainability issues, impacts or sensitivities to be monitored.
   • Consult with stakeholders to identify the social sustainability goals to be quantified.
   • Identify relevant legislative/regulatory requirements.
   • Determine reporting requirements.
2. Identify and evaluate options for quantifying the priority aspects of social sustainability
   • Source statistical assistance/advice if required.
   • Identify how existing approaches to quantifying social sustainability can be applied/adapted to be relevant to the goals.
   • Determine options for quantitative proxies and/or indicators relevant to the goals.
   • Evaluate options against the purpose and goals and select appropriate metrics.
   • Identify the benefits and limitations of the selected proxies and/or indicators for the goals and purpose.
   • Ensure adequate resources are available to implement the system.
3. Implement/review the metrics system
   • Establish/review methods for data collection and analysis to fit the selected metrics.
   • Set parameters for implementing the selected metrics.
   • Provide tools and procedures for data collection and documentation.
   • Allocate tasks and responsibilities for data collection and analysis.
   • Identify the need for competency development to implement the system and take action.
4. Review social sustainability data
   • Collate baseline and follow up data.
   • Review the data against the purpose and goals.
   • Identify the implications for social sustainability activities taking into account the limitations of the metrics used.
5. Apply continuous improvement to the metrics system
   • Review the effectiveness of the metrics system in relation to the purpose and goals.
   • Identify current industry practices in metrics for social sustainability.
   • Engage stakeholders in providing feedback on the metrics system and identifying improvements.
   • Evaluate opportunities for improving the metrics system and recommend improvements.
6. Communicate to support the metrics system
   • Identify stakeholders and their information needs.
   • Provide information targeted to stakeholder needs to support the development and implementation of the metrics system.
   • Record and report on the implications for social sustainability and the limitations of the metrics used.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Purpose for monitoring social sustainability includes one or more of	supporting core values enacting the organisation’s social purpose implementing social sustainability strategy being a good corporate citizen supporting policies, such as corporate social responsibility (CSR) or environmental, social and corporate governance (ESG) improving the organisation’s reputation, handling of complaints and worker retention supply chain or tender requirements applying voluntary standards or codes, e.g. Global Reporting Initiative (GRI) reporting and ISO 26000:2010 Guidance on social responsibility.
Resources include one or more of	organisational and individual capacity individual skills budget access to people and information.
Parameters include one or more of	frequency of data collection and reports locations volume of data to be collected sampling methods tools and documentation to be used.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, across an organisation or section/department, to:

establish/review processes for quantifying social sustainability to meet organisational goals

consult with and provide information to stakeholders to facilitate development and implementation of the metrics system

collect and interpret quantitative data on social sustainability

apply continuous improvement processes.

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Knowledge Evidence

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to establish/review metrics for social sustainability including knowledge of:

social sustainability issues

legislative/regulatory requirements that have social sustainability implications

voluntary codes and standards that have social sustainability implications

current industry practices, approaches, metrics and indicators that relate to social sustainability, such as social return on investment, social license to operate, corporate social responsibility, human capital and shared value

methods of quantification and quantitative estimating

the limitations of using proxies/indicators and estimations to quantify social sustainability

methods and tools for collecting social sustainability data.

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